Terms of Service

Effective Date: 15 October 2026
Last Updated: 15 October 2026
Version: 1.0

1. INTRODUCTION

Welcome to Konnekta.

These Terms of Use ("Terms") govern your access to and use of Konnekta, an online platform designed to help content creators, professionals, consultants, coaches, educators, and other individuals create and manage digital content.

Konnekta is operated by ISOFT-IT LTD, a private limited company registered in England and Wales.

2. ELIGIBILITY

To create an account and use Konnekta, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate registration information.
• Comply with applicable laws and these Terms.

Konnekta is available to individual consumers and professional or business users.

We may restrict access to the platform where required by applicable laws, sanctions, or regulatory obligations.

We reserve the right to refuse or terminate accounts that do not meet these eligibility requirements, subject to applicable law.

3. DESCRIPTION OF THE SERVICE

Konnekta is a digital platform designed to simplify content creation and related workflows.

3.1 Available Features

The initial version of Konnekta includes:

AI Short-Video Script Generator

A tool that helps users generate structured scripts for short-form video content using artificial intelligence.

Personalised Creator Onboarding

An onboarding process that collects relevant information about a creator's professional background, audience, content objectives, and preferences to personalise script generation.

AI Credit System

A credit-based mechanism that allows users to access AI-powered functionality.

AI Credit Packs

Optional purchases that provide additional AI Credits.

Additional features may be introduced, modified, or discontinued over time.

3.2 Nature of the Service

Konnekta provides tools intended to assist with content creation.

We do not guarantee that using Konnekta will result in:

• Increased social media followers.
• Higher audience engagement.
• Viral content.
• Increased sales or revenue.
• Specific business outcomes.
• Approval or distribution by third-party platforms.

Results depend on factors outside our control, including content quality, audience preferences, market conditions, and third-party platform algorithms.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

You must create an account to access certain Konnekta features.

You agree to provide accurate and up-to-date information during registration and onboarding.

You are responsible for keeping your account information current.

4.2 Account Security

You are responsible for maintaining the confidentiality of your authentication credentials and for activities carried out through your account, except where responsibility lies with Konnekta or applicable law provides otherwise.

You must notify us promptly if you become aware of unauthorised access to your account.

We may implement security measures, including account verification and authentication controls, to protect users and the platform.

4.3 Account Sharing

Your account is intended for your authorised use.

You must not sell, transfer, or provide unauthorised access to your account.

We may restrict accounts involved in fraudulent or abusive activity.

5. AI CREDITS

5.1 What Are AI Credits?

AI Credits are units used to access eligible AI-powered features within Konnekta.

AI Credits are not money, cryptocurrency, electronic money, or a financial investment.

They cannot be transferred between users, exchanged for cash, or redeemed outside Konnekta.

5.2 Promotional AI Credits

New eligible users currently receive three (3) complimentary AI Credits when registering an account.

These credits are provided to allow users to explore eligible AI functionality.

Promotional credits:

• Have no cash value.
• Cannot be transferred or exchanged for money.
• Are not refundable.
• May be subject to reasonable eligibility and anti-abuse restrictions.

We may modify or discontinue promotional credit offers for future registrations.

Any specific expiry conditions applicable to a promotional offer will be communicated when the credits are granted.

5.3 Purchased AI Credits

Users may purchase additional AI Credits through the available credit packs.

Purchased AI Credits:

• Are associated with the purchasing account.
• Become available following successful payment confirmation.
• Can be used for eligible AI-powered operations.
• Cannot be transferred or exchanged for cash.
• Do not expire while the account remains active and the applicable service remains available, subject to these Terms and applicable law.

Purchased credits are not a deposit account or stored monetary balance.

5.4 Credit Consumption

Different AI operations may require different numbers of credits.

The number of credits required for an operation may change as we introduce or modify features.

Your remaining credit balance is displayed within Konnekta.

The credit cost of an operation may not always be displayed before you initiate it.

If your available balance is insufficient, Konnekta will prevent the operation from proceeding and may provide information about the required credits and available purchase options.

By initiating an eligible AI operation, you authorise the consumption of the applicable credits in accordance with the service's credit rules.

We will not knowingly impose undisclosed charges in money for an AI operation.

5.5 Successful Generations

When Konnekta successfully completes an AI generation and makes the resulting content available, the applicable AI Credits are consumed.

Credits are not ordinarily restored solely because:

• You dislike the generated content.
• The generated content does not match your personal expectations.
• You decide not to publish the content.
• You change your mind after generation.
• The content does not achieve your desired engagement or business results.

This does not affect your statutory rights where the service or digital content fails to meet applicable legal requirements.

5.6 Failed Generations

AI Credits will not ultimately be consumed when:

• An operation is rejected before AI processing begins.
• Your balance is insufficient.
• A technical failure prevents Konnekta from providing the requested output.

Where credits have already been deducted for a qualifying failed operation, Konnekta will restore the applicable credits.

If an automatic restoration does not occur, you may contact us for assistance.

5.7 Changes to Credit Requirements

We may adjust the credit requirements for future AI operations.

Changes will not retroactively alter credits already consumed.

Material changes affecting users' ability to use purchased credits will be communicated where required by applicable law.

We will not arbitrarily remove purchased credits from active accounts.

6. PAYMENTS AND PURCHASES

6.1 Payment Processing

Purchases of AI Credit Packs are processed through Stripe, our third-party payment service provider.

Konnekta does not store complete payment card numbers, card verification codes (CVCs), or raw payment credentials.

Stripe processes payment information in accordance with its applicable terms and privacy practices.

6.2 Prices

The price, currency, and number of credits included in each available pack will be displayed during the purchase process.

Any applicable taxes or additional charges will be disclosed as required by law before you complete the purchase.

You are responsible for reviewing the purchase details before confirming payment.

6.3 Credit Delivery

Purchased AI Credits are normally added to your Konnekta account immediately after successful payment confirmation.

Occasional technical or payment-processing delays may occur.

If payment succeeds but the purchased credits are not delivered, please contact us.

We will investigate and provide the purchased credits or an appropriate remedy.

6.4 Payment Errors

If you experience an incorrect charge, duplicate payment, or other billing error, contact us at [email protected].

We will investigate and correct verified billing errors.

Refunds will be provided where required by applicable law or where we determine that a refund is an appropriate remedy.

6.5 No Recurring Subscription in V1

Konnekta's initial paid offering uses one-time purchases of AI Credit Packs.

Purchasing an AI Credit Pack does not, by itself, create a recurring subscription or authorise automatic recurring charges.

If subscription plans are introduced in the future, their specific pricing, renewal, cancellation, and payment terms will be disclosed before purchase.

7. REFUNDS AND CONSUMER CANCELLATION RIGHTS

7.1 General Refund Policy

Except where required by applicable law or expressly stated otherwise, Konnekta does not ordinarily provide voluntary refunds for:

• A change of mind.
• Unused purchased AI Credits.
• Successfully completed AI generations.
• Subjective dissatisfaction with generated content.
• Credits consumed through valid use of the service.

This policy does not exclude or restrict any mandatory consumer rights.

7.2 Statutory Cancellation Rights

If you purchase AI Credits as a consumer, you may have a statutory right to cancel your purchase within a prescribed period, including a possible 14-day cancellation period under applicable UK consumer law.

Whether a cancellation right applies, when it ends, and whether any deduction or exception is permitted depends on the legal classification of the purchase, the way the service is supplied, and any legally required information, consent, and acknowledgements.

The immediate delivery of AI Credits does not, by itself, mean that you automatically lose a statutory cancellation right.

Where applicable law provides a cancellation right, Konnekta will honour that right.

To exercise a cancellation right, contact us at [email protected] with a clear statement that you wish to cancel the relevant purchase.

You may also use any cancellation method that applicable law requires us to provide.

We will handle valid cancellation requests and any resulting refunds in accordance with applicable law.

7.3 Technical Failures

If a generation fails because of a technical issue, our standard remedy is to restore the credits consumed by the failed operation.

Where restoration is insufficient to satisfy your statutory rights, additional remedies will remain available as required by law.

7.4 Undelivered Purchases

If you successfully pay for an AI Credit Pack but do not receive the purchased credits, we will investigate and either deliver the credits or provide an appropriate remedy, including a refund where required.

7.5 Consumer Rights

Nothing in this section limits rights or remedies that cannot legally be excluded, including rights relating to faulty digital content, services not provided with reasonable care and skill, or other applicable consumer protections.

8. AI-GENERATED CONTENT

8.1 Nature of AI Outputs

Konnekta uses artificial intelligence technologies to generate content based on information provided by users.

AI-generated outputs may include:

• Short-video scripts.
• Content hooks.
• Suggested messaging.
• Structured content sections.
• Calls to action.
• Other content-generation assistance.

AI-generated content is produced automatically and may contain inaccuracies, omissions, or unsuitable suggestions.

8.2 No Guarantee of Accuracy

Konnekta does not guarantee that AI-generated content will always be accurate, complete, original, or suitable for a particular purpose.

AI outputs should be treated as drafts or assistance rather than independently verified information.

You are responsible for reviewing generated content before publishing or relying on it.

8.3 Professional and Regulated Content

Konnekta may be used by professionals, including coaches, consultants, educators, psychologists, and other specialists.

However, Konnekta does not independently verify the professional accuracy of generated content.

AI-generated outputs are not a substitute for qualified professional judgment.

If you publish content involving medical, psychological, legal, financial, or other regulated subjects, you remain responsible for ensuring that the content is accurate, lawful, appropriately qualified, and consistent with applicable professional obligations.

8.4 Similar Outputs

Because AI systems generate content based on patterns and user inputs, different users may receive identical or similar outputs.

Konnekta does not guarantee that generated content is unique or exclusive.

8.5 Third-Party AI Infrastructure

Konnekta uses third-party AI infrastructure to provide its generation capabilities.

AI requests may be processed through OpenRouter and supported downstream AI model providers, including models developed by Google and Anthropic.

Information necessary to fulfil an AI request may be transmitted to the relevant providers.

Further details about AI processing and personal data are provided in our Privacy Policy.

9. OWNERSHIP AND INTELLECTUAL PROPERTY

9.1 Your Content

You retain ownership of any intellectual property rights you hold in content you submit to Konnekta.

This includes, where applicable:

• Prompts.
• Original text.
• Creator information.
• Professional context.
• Content instructions.
• Other materials you provide.

You grant ISOFT-IT LTD a non-exclusive, worldwide, royalty-free licence to host, reproduce, process, transmit, and otherwise use your submitted content only as reasonably necessary to provide, maintain, secure, and support Konnekta, comply with law, and enforce these Terms.

This licence does not transfer ownership of your content to Konnekta.

You confirm that you have the necessary rights and permissions to submit and use your content through the platform.

9.2 AI-Generated Outputs

As between you and ISOFT-IT LTD, Konnekta does not claim ownership of AI-generated scripts created for you through the service.

Subject to applicable law and third-party rights, you may:

• Use generated scripts.
• Edit and adapt them.
• Publish them.
• Use them for commercial purposes.
• Incorporate them into your content-creation activities.

To the extent ISOFT-IT LTD owns transferable intellectual property rights in an output generated specifically for you, we assign those rights to you upon creation, subject to applicable law.

This does not transfer rights in Konnekta's underlying technology, software, models, templates, or platform.

9.3 Copyright Limitations

AI-generated material may not qualify for copyright protection in every jurisdiction.

Konnekta does not guarantee that any generated output is copyrightable, original, or free from third-party intellectual property claims.

You are responsible for reviewing outputs before commercial use or publication.

9.4 Konnekta Intellectual Property

ISOFT-IT LTD and its licensors retain all rights in the Konnekta platform, including:

• Software and source code.
• Product design.
• Branding and trademarks.
• Platform interfaces.
• Proprietary systems.
• Documentation.
• Other protected materials.

You receive a limited, non-exclusive, non-transferable right to access and use Konnekta in accordance with these Terms.

You may not copy, distribute, resell, or exploit the platform itself without our written permission, except where applicable law permits.

10. ACCEPTABLE USE

You agree to use Konnekta lawfully and responsibly.

You must not use the platform to:

• Generate or distribute unlawful content.
• Harass, threaten, or unlawfully discriminate against others.
• Infringe intellectual property rights.
• Engage in fraud, impersonation, or deceptive commercial practices.
• Create or distribute unlawful or exploitative sexual content.
• Facilitate criminal activity.
• Attempt unauthorised access to accounts, systems, or infrastructure.
• Circumvent security protections or usage restrictions.
• Manipulate AI Credit balances or payment mechanisms.
• Abuse promotional credit offers through fraudulent registrations.
• Distribute malware or otherwise interfere with the platform's operation.
• Use automated methods that place unreasonable demands on the service.
• Misrepresent AI-generated information as independently verified professional advice where doing so would be misleading or unlawful.

We may investigate suspected violations and take proportionate action, including restricting access, suspending accounts, or terminating access.

Where appropriate, we may report unlawful activity to relevant authorities.

11. ACCOUNT SUSPENSION AND TERMINATION

11.1 Suspension

We may temporarily suspend or restrict access where reasonably necessary to:

• Protect account or platform security.
• Investigate suspected fraud or abuse.
• Prevent unlawful activity.
• Respond to legal obligations.
• Address material violations of these Terms.

Where reasonably practicable and appropriate, we will provide notice and an opportunity to resolve the issue.

11.2 Termination by Konnekta

We may terminate an account for serious or repeated violations of these Terms or where continued service would be unlawful or materially compromise platform security.

We will act reasonably and proportionately, taking account of applicable law and the circumstances.

Where termination is not caused by your breach, we will address any unused purchased credits in accordance with applicable law and your contractual rights.

11.3 Termination by You

You may stop using Konnekta at any time.

You may also request or initiate deletion of your account through the available account deletion functionality.

Account deletion is governed by Section 12.

12. ACCOUNT DELETION AND REMAINING AI CREDITS

12.1 Your Right to Delete Your Account

Konnekta provides functionality allowing users to request deletion of their accounts.

You may initiate account deletion through the available account management process.

12.2 Consequences of Account Deletion

When you voluntarily delete your account:

• Your access to the account will end.
• Your creator profile and associated content will be deleted from active Konnekta systems, subject to applicable retention requirements.
• Your remaining AI Credit balance will be forfeited.
• This includes unused promotional and purchased AI Credits.
• Deleted credits cannot be transferred to another account.
• Creating a new account will not restore previously forfeited credits.

Account deletion is intended to be permanent and irreversible.

Before confirming deletion, you should use any remaining credits and retain copies of content you wish to keep.

12.3 No Automatic Refund on Deletion

Voluntary account deletion does not ordinarily entitle you to a refund of unused AI Credits.

However, this does not affect any refund, cancellation, or other rights available under applicable law.

12.4 Retention of Certain Records

Certain information may be retained after account deletion where reasonably necessary to comply with legal obligations, maintain financial records, prevent fraud, protect security, or establish, exercise, or defend legal claims.

The retention and deletion of personal information are described in our Privacy Policy.

13. PRIVACY AND DATA PROTECTION

We process personal information in accordance with applicable data protection laws and our Privacy Policy.

Our Privacy Policy explains:

• What personal information we collect.
• Why we process it.
• How we use third-party service providers.
• How AI-related information is processed.
• How long information is retained.
• How users can exercise their privacy rights.

By using Konnekta, you acknowledge that your personal information will be processed as described in the Privacy Policy.

Where consent is legally required for a particular processing activity, we will seek it separately.

14. THIRD-PARTY SERVICES

Konnekta relies on third-party services to operate certain functionality.

These may include providers of:

• AI infrastructure and models.
• Payment processing.
• Hosting and infrastructure.
• Analytics.
• Authentication and technical services.

Third-party providers may have their own terms and privacy policies.

We are not responsible for independent third-party products or services that you choose to access outside Konnekta.

However, nothing in this section excludes responsibility that ISOFT-IT LTD has under applicable law for services it supplies to you through Konnekta.

15. SERVICE AVAILABILITY AND CHANGES

We aim to provide a reliable and secure service.

However, Konnekta may occasionally be unavailable due to:

• Maintenance.
• Infrastructure interruptions.
• Technical failures.
• Security incidents.
• Third-party service disruptions.
• Events outside our reasonable control.

We do not guarantee uninterrupted or error-free availability.

We may improve, update, or modify the platform over time.

Where changes materially affect paid functionality or purchased credits, we will provide appropriate notice and remedies where required by law.

We will take reasonable steps to avoid unnecessarily disrupting users' access to purchased functionality.

16. DISCLAIMERS

Konnekta is a content-creation assistance platform.

AI-generated outputs should not be treated as guaranteed factual statements, professional advice, or promises of particular results.

You remain responsible for:

• Reviewing generated material.
• Confirming factual claims.
• Checking applicable laws and professional standards.
• Ensuring that published content does not infringe third-party rights.
• Deciding whether generated content is suitable for your audience.

To the extent permitted by applicable law, we do not guarantee any particular audience, commercial, or social media outcome.

Nothing in these Terms excludes statutory guarantees or remedies that cannot legally be excluded.

17. LIMITATION OF LIABILITY

17.1 Liability That Cannot Be Excluded

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of obligations where liability cannot legally be excluded.
• Any other liability that applicable law does not permit us to exclude or limit.

17.2 Consumer Users

If you use Konnekta as a consumer, we remain responsible for losses that are a foreseeable result of our breach of these Terms or failure to exercise reasonable care and skill, as required by applicable law.

Nothing in these Terms removes your mandatory statutory rights.

17.3 Business Users

If you use Konnekta wholly or mainly for business purposes, then, to the maximum extent permitted by law:

• We are not liable for indirect or consequential losses.
• We are not liable for lost profits, lost revenue, lost business opportunities, or anticipated savings.
• Our total aggregate liability arising from the service will not exceed the greater of £100 or the total amount you paid to Konnekta during the 12 months immediately preceding the event giving rise to the claim.

These limitations do not apply where prohibited by law.

17.4 Third-Party Platforms

Konnekta is not responsible for changes to third-party social media algorithms, account restrictions imposed by third-party platforms, or other independent actions taken by those platforms.

This does not exclude liability arising from our own breach of applicable obligations.

18. CHANGES TO THESE TERMS

We may update these Terms to reflect:

• Changes to Konnekta's functionality.
• Legal or regulatory requirements.
• Security improvements.
• Changes to business operations.
• New products or commercial offerings.

When changes materially affect your rights or obligations, we will provide reasonable notice where required by law.

If applicable law requires your agreement to a change, we will obtain it.

The updated Terms will identify their effective date.

Changes will not retrospectively remove rights or remedies that have already arisen.

19. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of England and Wales, except where mandatory laws applicable to you provide otherwise.

If you are a consumer residing outside England and Wales, this choice of law does not deprive you of mandatory consumer protections available under the laws of your country of habitual residence where those protections apply.

Before commencing formal legal proceedings, we encourage you to contact us so that we can attempt to resolve the issue.

You may contact us at [email protected].

Subject to applicable mandatory consumer jurisdiction rules, disputes arising from these Terms will be subject to the courts of England and Wales.

Nothing in this section restricts your right to bring proceedings in another jurisdiction where applicable law permits or requires it.

20. GENERAL PROVISIONS

20.1 Entire Agreement

These Terms, together with any additional terms expressly accepted for a particular service or purchase, constitute the agreement governing your use of Konnekta.

The Privacy Policy explains our handling of personal information and does not remove any rights provided by applicable data protection law.

20.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20.3 No Waiver

Our failure to enforce a provision immediately does not mean we permanently waive the right to enforce it.

20.4 Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may transfer our rights and obligations in connection with a legitimate business restructuring, merger, or sale, provided that doing so does not unlawfully reduce your rights.

20.5 Language

These Terms are provided in English.

If translations are made available, any rule about which version prevails will apply only to the extent permitted by applicable law.

21. CONTACT INFORMATION

If you have questions about these Terms, AI Credit purchases, refunds, account deletion, or Konnekta's services, please contact:

ISOFT-IT LTD
128 City Road
London
United Kingdom
EC1V 2NX

Company Number: 16689196

Email: [email protected]

Konnekta is a product operated by ISOFT-IT LTD.