Privacy Policy
Effective Date: 15 October 2026
Last Updated: 15 October 2026
Version: 1.0
1. INTRODUCTION
Welcome to Konnekta.
This Privacy Policy explains how ISOFT-IT LTD ("ISOFT-IT", "Konnekta", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you access or use Konnekta.
Konnekta is operated by ISOFT-IT LTD, a private limited company registered in England and Wales.
Company Information
• Legal Name: ISOFT-IT LTD
• Company Registration Number: 16689196
• Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
• Privacy Contact Email: [email protected]
For personal information processed in connection with the operation of Konnekta, ISOFT-IT LTD generally acts as the data controller, meaning that we determine why and how your personal information is processed.
This Privacy Policy applies to personal information processed through the Konnekta website, application, AI-powered features, account services, payment-related services, and related communications.
It should be read together with the Konnekta Terms of Use.
We process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018 where applicable.
2. INFORMATION WE COLLECT
The information we collect depends on how you interact with Konnekta and which features you use.
2.1 Account Information
When you create and manage a Konnekta account, we may collect information including:
• Your email address.
• Authentication and account identifiers.
• Account verification information.
• Account status.
• Account creation and update information.
• Information necessary to authenticate and secure your account.
We use this information to create, authenticate, maintain, and secure your Konnekta account.
2.2 Creator and Professional Information
During onboarding and while using Konnekta, you may provide information about yourself and your content activities.
This may include:
• Your professional activity or area of expertise.
• Information about your audience.
• Your content objectives.
• Your content preferences.
• Your communication style or tone.
• Creator context and other information used to personalise AI-generated content.
You control the information you choose to provide, subject to information required for particular Konnekta features.
You should avoid providing unnecessary sensitive personal information when it is not required for the service.
2.3 AI Prompts and Submitted Content
When you use Konnekta's AI-powered features, we process information that you provide for the purpose of generating content.
This may include:
• Prompts.
• Topics.
• Instructions.
• Creator context.
• Professional information.
• Content preferences.
• Other information submitted as part of an AI request.
This information may be combined with relevant creator context stored in your Konnekta account to personalise generated content.
2.4 AI-Generated Content
We process and may store content generated through Konnekta's AI features.
This may include:
• Short-video scripts.
• Hooks.
• Calls to action.
• Structured script sections.
• Suggested messaging.
• Other AI-generated content.
Generated content may remain associated with your account where necessary to provide Konnekta's functionality.
2.5 AI Credit and Usage Information
When you use AI-powered features, we may process information about your use of AI Credits.
This may include:
• Your current AI Credit balance.
• Promotional credits granted to your account.
• Purchased credits.
• Credits consumed by AI operations.
• Credit restoration following failed operations.
• Dates and times of credit-related activity.
• Information necessary to investigate credit or service issues.
We use this information to operate the AI Credit system, provide purchased functionality, prevent abuse, and resolve account or billing issues.
2.6 Payment and Transaction Information
Payments for AI Credit Packs are processed through Stripe.
Konnekta does not store your complete payment card number, card verification code (CVC), or raw payment credentials.
Stripe collects and processes payment credentials required to complete your transaction.
Konnekta may receive and retain information relating to the transaction, including:
• Payment or transaction identifiers.
• Purchased AI Credit Pack.
• Amount paid.
• Currency.
• Payment status.
• Transaction date and time.
• Information required for refunds, disputes, accounting, fraud prevention, and financial record keeping.
We do not receive or store your full card credentials.
2.7 Technical and Security Information
When you access Konnekta, we may automatically process technical information necessary to operate, secure, and troubleshoot the service.
This may include:
• IP address.
• Browser and device information.
• Operating system information.
• Authentication and session information.
• Request and access information.
• Technical logs.
• Error information.
• Security events.
• Dates and times of interactions with the service.
We use this information to maintain the availability, reliability, and security of Konnekta and to investigate technical or security incidents.
2.8 Analytics Information
Konnekta uses Rybbit for product and website analytics.
Analytics information may include information about:
• Website visits.
• Pages or product areas visited.
• Referral or acquisition sources.
• Registration activity.
• Onboarding progression.
• Feature usage.
• AI-generation activity.
• Conversion events.
• Credit purchase conversion.
• Technical and aggregated usage information.
We use analytics to understand how Konnekta is used and to improve the product and user experience.
We do not intentionally send AI prompt text, generated script content, or creator-context free text to Rybbit for analytics purposes.
Session Replay is disabled for Konnekta V1.
We do not currently use Rybbit Session Replay to record or reconstruct users' interactions with Konnekta.
3. HOW WE USE PERSONAL INFORMATION
We process personal information only where we have an appropriate purpose and legal basis.
We may use personal information to:
• Create and manage your Konnekta account.
• Authenticate you and maintain your session.
• Verify your account.
• Provide account recovery and password reset functionality.
• Provide and personalise Konnekta's features.
• Generate AI-powered content.
• Maintain your creator context and preferences.
• Operate the AI Credit system.
• Process and record AI Credit purchases.
• Deliver purchased credits.
• Investigate payment and billing issues.
• Restore credits following qualifying technical failures.
• Provide customer and technical support.
• Maintain, troubleshoot, and improve Konnekta.
• Measure product usage and conversion.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Enforce our Terms of Use.
• Comply with legal, regulatory, accounting, and tax obligations.
• Establish, exercise, or defend legal claims.
4. LEGAL BASES FOR PROCESSING
Where the UK GDPR applies, we rely on one or more legal bases depending on the processing activity.
4.1 Performance of a Contract
We process information where necessary to provide Konnekta and perform our agreement with you.
This includes processing necessary to:
• Create and maintain your account.
• Authenticate you.
• Provide AI-powered features.
• Personalise AI-generated content.
• Maintain your AI Credit balance.
• Process purchases.
• Deliver purchased AI Credits.
• Provide requested account functionality.
4.2 Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
These interests may include:
• Securing Konnekta.
• Preventing fraud and abuse.
• Troubleshooting technical issues.
• Understanding product usage.
• Measuring service performance.
• Improving reliability.
• Improving product functionality.
• Protecting our business and users.
• Establishing or defending legal claims.
4.3 Legal Obligations
We may process or retain information where necessary to comply with legal obligations.
This may include:
• Accounting obligations.
• Tax obligations.
• Regulatory requirements.
• Responding to lawful requests from public authorities.
• Maintaining legally required transaction records.
4.4 Consent
Where applicable law requires consent for a particular processing activity, we will request your consent before carrying out that processing.
Where processing is based on consent, you may withdraw that consent at any time, without affecting processing that was lawful before withdrawal.
5. AI DATA PROCESSING
Konnekta uses artificial intelligence technologies to provide its content-generation features.
When you request AI-generated content, Konnekta may process your prompt together with relevant creator information and context to generate a personalised result.
5.1 Third-Party AI Infrastructure
Konnekta uses OpenRouter as third-party AI infrastructure for routing AI-generation requests.
OpenRouter may route requests to supported downstream artificial intelligence model providers, including providers such as Google and Anthropic.
Information necessary to process your request may therefore be transmitted to OpenRouter and the selected downstream model provider.
Depending on the request, this information may include:
• Your prompt.
• Creator context.
• Professional information relevant to the request.
• Content preferences.
• Instructions.
• Other information necessary to generate the requested output.
We aim to transmit only information reasonably necessary to provide the requested AI functionality.
5.2 AI Model Training
ISOFT-IT LTD does not use customer prompts, submitted content, or generated content to train or fine-tune artificial intelligence models by default.
We do not sell customer prompts, submitted content, or generated scripts to third parties for AI model training.
5.3 Production Prompt Logging
Production prompt logging is disabled by default where supported by our AI infrastructure.
However, we do not represent that prompts can never be accessed or processed beyond the immediate generation request.
5.4 Technical Troubleshooting and Diagnostic Access
In limited circumstances, authorised personnel may temporarily access or collect diagnostic information where reasonably necessary to investigate:
• Technical failures.
• Failed AI generations.
• Security incidents.
• Suspected abuse.
• Service reliability problems.
• Other technical incidents affecting Konnekta.
Diagnostic information may include prompts, generated content, creator context, or related technical information where that information is necessary to understand and resolve the issue.
Access is limited to what is reasonably necessary for the investigation.
Diagnostic information accessed or collected for these purposes is not used by ISOFT-IT LTD for AI model training.
Such information is retained only for as long as reasonably necessary for the investigation and any applicable legal, security, or compliance requirements.
6. COOKIES, AUTHENTICATION AND ANALYTICS
6.1 Authentication and Session Technologies
Konnekta uses authentication and session technologies necessary to allow users to sign in, remain authenticated, and securely access their accounts.
These technologies are used for purposes such as:
• Authenticating users.
• Maintaining secure sessions.
• Protecting accounts.
• Preventing unauthorised access.
• Providing functionality requested by the user.
Where these technologies are strictly necessary to provide the requested service, they may be used without consent where permitted by applicable law.
6.2 Analytics
Konnekta uses Rybbit to understand website and product usage.
We use analytics to help us understand matters such as:
• How users discover Konnekta.
• How users navigate the service.
• Registration conversion.
• Onboarding completion.
• Use of AI-generation features.
• Credit purchase conversion.
• General product performance.
Session Replay is disabled for Konnekta V1.
We do not use Rybbit Session Replay to capture users' screens or reconstruct their sessions.
Where applicable law requires consent or another specific mechanism for analytics technologies, we will implement the required mechanism.
7. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information.
We share personal information only where reasonably necessary to operate Konnekta, fulfil your requests, protect the service, or comply with applicable law.
7.1 Hosting and Infrastructure
Konnekta's primary application infrastructure and stored data are hosted using Hetzner infrastructure located in Germany within the European Union.
Hetzner provides infrastructure necessary to host and operate Konnekta.
7.2 AI Infrastructure
We may share information necessary for AI processing with OpenRouter.
OpenRouter may transmit relevant request information to downstream AI model providers, including providers such as Google and Anthropic, depending on the model used to fulfil the request.
7.3 Payment Processing
We use Stripe to process purchases of AI Credit Packs.
Payment credentials are provided to and processed by Stripe rather than stored by Konnekta.
We receive transaction information necessary to confirm payments, deliver credits, maintain financial records, investigate billing issues, and provide refunds where appropriate.
7.4 Analytics
We use Rybbit to provide analytics about the use of Konnekta.
We configure our analytics usage to minimise the personal information included in analytics events and do not intentionally include AI prompts or generated script content in analytics events.
7.5 Legal and Security Disclosures
We may disclose personal information where reasonably necessary to:
• Comply with applicable law.
• Respond to a binding legal request.
• Protect the rights or safety of users.
• Prevent or investigate fraud.
• Investigate security incidents.
• Protect ISOFT-IT LTD's legal rights.
• Establish, exercise, or defend legal claims.
Where legally permitted and reasonably practicable, we will seek to limit disclosures to information necessary for the relevant purpose.
8. INTERNATIONAL DATA TRANSFERS
Konnekta's primary hosting infrastructure is located in Germany within the European Union.
However, some third-party service providers used by Konnekta operate internationally.
As a result, personal information may be processed in countries outside the United Kingdom or European Economic Area when we use services such as:
• OpenRouter and downstream AI model providers.
• Stripe and its payment infrastructure.
• Other technical providers where necessary to operate the service.
Where applicable data protection law requires safeguards for international transfers, we take reasonable steps to use appropriate transfer mechanisms and contractual or other safeguards required by law.
Depending on the provider and destination, these safeguards may include recognised adequacy arrangements, approved contractual safeguards, or other legally recognised transfer mechanisms.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing Konnekta and satisfying legal, accounting, security, and regulatory requirements.
9.1 Active Accounts
While your account remains active, we may retain information necessary to provide the service, including:
• Account information.
• Creator context.
• Professional information.
• Content preferences.
• AI-generated scripts and associated content.
• AI Credit information.
• Transaction records.
• Relevant technical and security information.
9.2 Account Deletion
Konnekta provides an account deletion process.
When you voluntarily delete your account, personal information and associated content that are no longer required will be deleted from active Konnekta systems, subject to applicable retention requirements.
Account deletion is intended to be permanent.
As explained in the Terms of Use, remaining AI Credits, including unused purchased AI Credits, are forfeited when you voluntarily delete your account, except where applicable law requires otherwise.
9.3 Information We May Retain After Account Deletion
We may retain limited information after account deletion where reasonably necessary for:
• Legal obligations.
• Tax and accounting requirements.
• Payment and transaction records.
• Fraud prevention.
• Security investigations.
• Dispute resolution.
• Establishing, exercising, or defending legal claims.
Such information will not be retained longer than reasonably necessary for the applicable purpose.
9.4 Backups
Information removed from active systems may remain temporarily within backup systems until those backups are overwritten, rotated, or deleted according to our normal backup lifecycle.
We do not use backup copies of deleted account information for ordinary product purposes.
10. ACCOUNT DELETION
You may request or initiate deletion of your Konnekta account through the available account deletion functionality.
Before account deletion is confirmed, you should understand that:
• Account deletion is intended to be irreversible.
• Your access to the account will end.
• Your creator information and associated content will be removed from active systems subject to retention requirements.
• Remaining promotional AI Credits will be forfeited.
• Remaining purchased AI Credits will be forfeited.
• Forfeited credits cannot be transferred to a new account.
• Creating another account will not restore previously forfeited credits.
You should retain copies of any content you wish to keep before deleting your account.
Account deletion does not require us to delete information that we are legally required or otherwise lawfully permitted to retain.
11. YOUR DATA PROTECTION RIGHTS
Depending on your location and applicable law, you may have rights relating to your personal information.
Under UK data protection law, these may include the following rights.
11.1 Right of Access
You may have the right to request confirmation of whether we process your personal information and to obtain a copy of personal information we hold about you.
11.2 Right to Rectification
You may request correction of inaccurate personal information or completion of incomplete information.
11.3 Right to Erasure
In certain circumstances, you may request deletion of your personal information.
This right is not absolute and may not apply where we need to retain information for legal obligations, legal claims, security, or other lawful purposes.
11.4 Right to Restrict Processing
In certain circumstances, you may request that we restrict how we process your personal information.
11.5 Right to Data Portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used, machine-readable format and to transmit that information to another organisation.
11.6 Right to Object
Where processing is based on legitimate interests, you may have the right to object to that processing based on your particular circumstances.
We will stop the relevant processing unless we have compelling legitimate grounds to continue or processing is necessary for legal claims.
11.7 Rights Relating to Consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
11.8 Exercising Your Rights
To exercise a data protection right, contact:
We may need to verify your identity before fulfilling a request in order to protect your personal information.
We will respond to valid requests within the timeframe required by applicable law.
12. COMPLAINTS
If you have concerns about how we process your personal information, please contact us first so that we can investigate and attempt to resolve the issue.
You can contact us at:
If you are in the United Kingdom, you also have the right to make a complaint to the Information Commissioner's Office ("ICO"), the UK's independent data protection supervisory authority.
If you are located in another country, you may also have the right to contact the data protection or privacy authority responsible for your jurisdiction.
13. MARKETING COMMUNICATIONS
Konnekta does not currently send marketing or promotional emails to registered users.
Emails currently sent by Konnekta are transactional or service-related communications, including:
• Account verification emails.
• Password reset emails.
We may also send other communications where reasonably necessary to operate, secure, administer, or support your account or the Konnekta service.
These communications are not sent for direct marketing purposes.
If Konnekta introduces marketing communications in the future, we will do so in accordance with applicable law and provide appropriate choices, including consent or unsubscribe mechanisms where required.
You will not be required to agree to optional marketing communications merely to create a Konnekta account unless otherwise permitted by applicable law.
14. DATA SECURITY
We use reasonable technical and organisational measures designed to protect personal information against:
• Unauthorised access.
• Unlawful processing.
• Accidental loss.
• Destruction.
• Alteration.
• Unauthorised disclosure.
Our security measures may include authentication controls, access restrictions, infrastructure security, monitoring, and other safeguards appropriate to the nature of the information processed.
However, no online service, storage system, or transmission method can be guaranteed to be completely secure.
You are also responsible for protecting your account credentials and promptly notifying us if you suspect unauthorised access to your account.
15. CHILDREN'S PRIVACY
Konnekta is intended for users who are at least 18 years old.
You must be at least 18 years old to create and use a Konnekta account.
Konnekta is not intended for children, and we do not knowingly offer accounts to individuals under the minimum age required by our Terms of Use.
If we become aware that an account was created by an individual who does not meet the applicable age requirement, we may take appropriate steps to restrict or delete the account and associated information, subject to applicable law.
16. THIRD-PARTY SERVICES
Konnekta relies on third-party service providers to deliver certain functionality.
These providers currently include categories such as:
• Hetzner for hosting and infrastructure.
• OpenRouter for AI infrastructure and model routing.
• Downstream AI model providers, including Google and Anthropic.
• Stripe for payment processing.
• Rybbit for product and website analytics.
These providers may process information according to their respective roles, contractual arrangements, and applicable privacy obligations.
Third-party services may maintain their own privacy notices describing their independent processing activities.
We periodically may change service providers as Konnekta evolves.
Where a change materially affects how personal information is processed, we will update this Privacy Policy as appropriate.
17. AUTOMATED PROCESSING AND ARTIFICIAL INTELLIGENCE
Konnekta uses automated artificial intelligence systems to generate content based on information provided by users.
The AI Script Generator automatically processes information such as prompts, creator context, professional information, and content preferences to produce requested content.
AI-generated content may contain errors or unsuitable suggestions and should be reviewed before use.
Konnekta's AI content-generation functionality is intended to assist users with content creation and is not intended, by itself, to make legal or similarly significant decisions about users.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes to Konnekta.
• New product functionality.
• Changes to our service providers.
• Changes to data-processing activities.
• Legal or regulatory requirements.
• Security or operational improvements.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where a change materially affects your privacy rights or how we process your personal information, we will provide additional notice where required by applicable law.
Where applicable law requires consent for a new processing activity, we will request that consent separately.
19. CONTACT INFORMATION
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how Konnekta processes your personal information, please contact:
ISOFT-IT LTD
128 City Road
London
United Kingdom
EC1V 2NX
Company Number: 16689196
Privacy Contact Email: [email protected]
© 2026 ISOFT-IT LTD. All rights reserved.
Konnekta is a product operated by ISOFT-IT LTD.